FLAW TRACKING SYSTEM

Development of a web based Flaw Tracking System

1.   Title of the project: Flaw Tracking System

2.    Abstract of the project:

This project is aimed at developing an online flaw tracking system useful for applications developed in an organization. The Flaw Tracking System (FTS) is a web based application that can be accessed throughout the organization. This system can be used for logging flaws against an application/module, assigning flaws to individuals and tracking the flaws to resolution. There are features like email notifications, user maintenance, user access control, report generators etc in this system.

The software is fully integrated with CRM (Customer Relationship Management) as well as CMS (Content Management System) solution and developed in a manner that is easily manageable, time saving and relieving one from manual works.

A: Following tasks can be performed with the application:

·         User Maintenance

·         Component Maintenance

·         Flaw Tracking

·         Report

User Maintenance: Creating, Granting & Revoking access and deleting users from application.

Component Maintenance: Creating a component (application being developed/ enhanced), Granting & Revoking access on components to Users and Marking a component as “Active” or “Closed”.

Flaw Tracking: Creating, Assigning flaws to users, Modifying and Closing a flaw. A flaw screen should at least have following details

·         Flaw Id and Title

·         Flaw priority

·         Date created

·         Flaw description

·         Flaw diagnosis

·         Name of originator

·         Status

·         Resolution

Report: Generate reports on flaws.

B: Following additional tasks also can be performed by this application:

·         Find User

·         Find component

·         Find flaw

Find User: A search screen to find users and display results.

Find component: A search screen to find components and display results.

Find flaw: A search screen to find flaws and display results.

3. EXISTING SYSTEM:

Ø  Flaw Tracking System is a web-based application designed to help a workgroup keep track of Flaws and tasks via a shared central resource. The system was designed specifically with the IT department in mind, where quick access to shared data and history is a requirement, both from an internal organizational perspective, as well as to fulfill the needs of the customers.

Ø  It provides one roof solution for all the Flaws issues in the software development.  It doesn’t provide any kind of solution to any kind of problem. It only acts as a means to transmit the issues and their details to the concerned office personnel with accuracy. It is a tool that helps in providing the solution for the Employee request Log in right time.

Ø  In addition to all these, it also maintains the preferences, customized settings, priorities, users, etc.  It is very critical to solve different kind of reports at a time in the existing system.  The IT departments have different Operational Administrators who were providing so many problems in each and every day. Tracking these flaws is a tough job.

4. PROPOSED SYSTEM:

Ø  The development of the new system contains the following activities, which try to automate the entire process keeping in view of the database integration approach.

Ø  User friendliness is provided in the application with various controls. The system makes the overall project much easier and flexible to the end user. It can also be deployed over the Internet. Various classes have been used to provide file upload and mail features. There is no risk of data mismanagement at any level while the project development is under process. It provides high level of security using different protocols like https etc. The system Interface provides good environment to solve any kind of flaw.

Ø  The system capture the overall details of any flaw from this user interface and send it to the particular administrator. Every flaw details must be stored in the centralized data base server which can be organized by the company.

5. MODULES:                                                

                  1) Administrator

                  2) Operational Administrator

                  3) Operator

                  4) Flaw Tracking

                 5) Search

                 6) Reports

                 7) Registration and Authentication

Administrator

Administrator can perform these following tasks

User Maintenance

            Users of this system treated as employees. Employees can be recruited by the administrator. Administrator is only authenticated to assign roles to employees

Role Management

In this system role management can be done by the administrator. The roles can be classified into these types

·         General Employee

·         Net work Administrator

·         Data Base Administrator

·         Technical Administrator

·         General Administrator

Based on the employee experience administrator can assign different roles to various employees which are register into this system.

Component Maintenance

Here component in the sense of software which are using in this organization. The component can be classified into different types and modules

1.    Operating System Software

2.    Programming Software

3.    Networking Software

4.    Data Base Software

The above all tasks should be performed by Admin only.

User Maintenance: Creating, Granting & Revoking access and deleting users from application.

Component Maintenance: Creating a component (application being developed/ enhanced), Granting & Revoking access on components to Users and Marking a component as “Active” or “Closed”.

Operational Administrator

In this system who can responsible for solve any flaw in the organization is treated as Operation administrator.  For every operational administrator we are having one target mail id.  Based on this mail id employee send his flaw report. After receiving any flaw from the employee, these administrators are responsible for sending an acknowledgement to the employees. 

After solving the flaw the administrator can send a reply notice to the employees.

Operator

Here operator is treated as employee only. An operator role is sending flaw report to the concerned operational administrators.  Operator can post the completed information regarding the flaw which are facing by him.

Additional feature is having by an operator is he can set the priority of that flaw. Based on the priority operational administrator can solve those flaws.

Flaw Tracking: Creating, Assigning flaws to users, Modifying and Closing a flaw. A flaw screen should at least have following details and this flaw report can be verified by concerned admin. After verify he can send the status to the employees.

·         Flaw Id and Title

·         Flaw priority

·         Date created Date and Time

·         Flaw description

·         Operator Details

·         Operational Administrator

·         Status

Report: Generate reports on flaws. Reports can be generated by the administrator.

Search: Search can be provided by every user of this application. Administrator can search what types of component are used in this organization. Employees can search their own profiles.

Registration and Authentication

Every user must be a registered person. This registration can be approved by the administrator. After successful completion of registration process a user can able to log in into the system. The user credentials can be validated in this authentication module.

Password management like forgot password and remember password features can be added in authentication modules.

6. Requirements:

·   Hardware requirements:

Number	Description
1	PC with 2 GB hard-disk and 256 MB RAM

·   Software requirements:

Number	Description
1	Windows 2000/ XP/ or Higher with MS-office
2.	MS-SQL server2000/2005
3.	Ms-Visual Studio .Net 2005
4.	Ms-Internet Explorer