TELEBIZ

TELEBIZ

INTRODUCTION

There are a lot of benefits to the organization by placing the system at their offices bill   payment centers, E-seva centers.   At the same time the customers are also benefited using this system. 

BRIEF OVERVIEW OF TELEBIZ:

·        To develop a telecom inventory maintenance system, to take care of customer concerns such as app enquiries and complaints.

·        The current manual system is slow laborious and error prone to computerize the same for quicker efficient results and customer satisfaction

  Advantages to both end users & developers:

·        The customers can get much out of the system. They can get latest information they require within no time.

·        There will be no need for them to stand hours in queues for enquiry or to apply or to do any other business with the corporation.

·        They are welcome to use various services.

·        With every going day the need to be connected is increasing to an extent where the inflow of conn request exceeds that which can be handled manually.

              Hence computerization of app request and Proper billing timely payments and good customer feedback go a long way in identifying and succeeding a business and its future growth.

          Towards this achievement the computerization of the telecom industry will   help greatly in meeting market requirements more satisfied customers.

To develop a telecom inventory maintenance system, to take care of

customer concerns such as app enquiries and complaints.

            The current manual system is slow laborious and error prone to computerize the same for quicker efficient results and customer satisfaction.

The TeleBiz project has been divided into four modules. They are:

•    Applications

•     Entries

•     Enquiries

•     Complaints    

Module-One       Applications

This module consists of the following sub modules viz.,

•    Application for New Phone Connection

•    Application for Phone Transfer

•    Application for Temporary Phone Connection

•    Application for Modifications

•    Application for Cancellation

Module-Two    Entries This module is divided into four sub modules.  They are:

•    Bill Entry

•    Paid Bill Entry

•    Payment Bill Entry

•   Changed Number Entry

Module-Three    Enquiries

This module has been divided into five sub modules.  They are:

•    Bill Enquiry

•    Paid Bill Enquiry

•   Changed Number Enquiry

•    Enquiry By Telephone number

•    Application Enquiry

 Module-Four       Complaints.

This module again is divided into three sub modules. They are:      

•    Line Disturbance

•    Phone Dead

•    Incorrect Billing.

            The current manual system is slow laborious and error prone to computerize the same for quicker efficient results and customer satisfaction.    

HARDWARE AND SOFTWARE REQUIREMENTS

HARDWARE REQUIREMENTS                              

PROCESSOR       :   Intel 2.0 GHz or above

HARD DISK        :   80 GB

RAM                     : 512 MB RAM.

   SOFTWARE REQUIREMENTS

OPERATING SYSTEM             : WINDOWS XP with SP2. 

LANGUAGE (FRONT END)   : JAVA (JDK1.5/1.6)

SERVER                                     : APACHE TOMCAT 5.5/6.0

WEB TECHNOLOGY              : HTML, JAVASCRIPT, CSS.

DATABASE (BACK END)        : ORACLE 10G.

ARCHITECTURE                      : 3-TIER ARCHITECTUR