An online comprehensive Customer
Care Solution is to manage customer interaction and complaints with the Service
Providers over phone or through and e-mail. The system should have capability
to integrate with any Service Provider from any domain or industry like
Banking, Telecom, Insurance, etc.
Customer
Service also known as Client Service is the provision of service to customers its significance varies by product, industry and domain. In many cases customer services is more
important if the purchase relates to a service as opposed to a product.
Customer Service
may be provided by a Person or Sales & Service Representatives Customer
Service is normally an integral part of a company’s customer value proposition.
PURPOSE
OF THE PROJECT
An online comprehensive Customer
Care Solution is to manage customer interaction and complaints with the Service
Providers over phone or through and e-mail. The system should have capability
to integrate with any Service Provider from any domain or industry like
Banking, Telecom, Insurance, etc.
Customer
Service also known as Client Service is the provision of service to customers Its significance varies by product, industry and domain. In many
cases customer services is more important if the information relates to a
service as opposed to a Customer.
Customer
Service may be provided by a Service Representatives Customer Service is
normally an integral part of a company’s customer value proposition.
PROBLEM IN EXISTING SYSTEM
The existing system is a semi-automated at where the information is
stored in the form of excel sheets in disk drives. The information sharing to the Volunteers,
Group members, etc. is through mailing feature only. The information storage
and maintenance is more critical in this system. Tracking the member’s activities and progress
of the work is a tedious job here. This
system cannot provide the information sharing by 24x7 days.
HARDWARE REQUIREMENTS:
ü P4 2.8GB processor and above.
ü Ram 512 MB and above.
ü HDD 20 GB Hard Disk and above.
SOFTWARE
REQUIREMENTS:
o Microsoft
.Net framework 2.0.
o Microsoft
ASP.Net.
o AJAX
Tool kit.
o Microsoft
C#.Net language.
o Microsoft
SQL Server 2005
o
HTML.
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