customer service

An online comprehensive Customer Care Solution is to manage customer interaction and complaints with the Service Providers over phone or through and e-mail. The system should have capability to integrate with any Service Provider from any domain or industry like Banking, Telecom, Insurance, etc.

            Customer Service also known as Client Service is the provision of service to customers its significance varies by product, industry and domain.   In many cases customer services is more important if the purchase relates to a service as opposed to a product.

            Customer Service may be provided by a Person or Sales & Service Representatives Customer Service is normally an integral part of a company’s customer value proposition.

PURPOSE OF THE PROJECT

An online comprehensive Customer Care Solution is to manage customer interaction and complaints with the Service Providers over phone or through and e-mail. The system should have capability to integrate with any Service Provider from any domain or industry like Banking, Telecom, Insurance, etc.

     Customer Service also known as Client Service is the provision of service to customers Its significance varies by product, industry and domain. In many cases customer services is more important if the information relates to a service as opposed to a Customer.

     Customer Service may be provided by a Service Representatives Customer Service is normally an integral part of a company’s customer value proposition.

PROBLEM IN EXISTING SYSTEM

The existing system is a semi-automated at where the information is stored in the form of excel sheets in disk drives.  The information sharing to the Volunteers, Group members, etc. is through mailing feature only. The information storage and maintenance is more critical in this system.  Tracking the member’s activities and progress of the work is a tedious job here.  This system cannot provide the information sharing by 24x7 days. 

HARDWARE REQUIREMENTS:

ü  P4 2.8GB processor and above.

ü  Ram 512 MB and above.

ü  HDD 20 GB Hard Disk and above.

SOFTWARE REQUIREMENTS:

o   Microsoft .Net framework 2.0.

o   Microsoft ASP.Net.

o   AJAX Tool kit.

o   Microsoft C#.Net language.

o   Microsoft SQL Server 2005

o   HTML.