Customer Care System

         Customer Care System is customer care management system. Customer Care System is called Help Desk System. It is so called as Help Desk System because it tries to solve all the HD (helpdesk) problems, which are coming from the users of Customer Care System. Customer Care System will take care of every request coming from their users and try to solve and produce the solution of the particular request. Customer Care System also will store the responses for the future use.

Customer Care System contains six main members who play very important role in this Help Desk System. They include super user, level1 administrator, level2 administrator, level3 administrator, corporate client user and corporate user (or end-user).

Super user is the chief head of the organization that assigns first level, second level, and third level administrators. The super user is responsible for all the three level administrators including the corporate clients. The Super user is the sole person who is responsible for creating categories, modules and the support team.

            Super user creates new categories only if HD problems don’t belong to those categories present in Customer Care System and similarly with the creation of modules. When the super user creates new categories and modules he will label these categories and modules as levels and appoint one administrator for each of them. When the super user gets the HD problem as request he can modify the request or can answer it by sending solution to the level3 or the support team who is responsible for messaging the response or the solution to the end-user (corporate user).

                 Corporate client is the one who buys Customer Care System product for his business purpose. He can create corporate users for his product. Corporate user is the one who has to register himself to the corporate client before he submits the HD problems to the super user and corporate user is the actual end-user of the product or service.

                Corporate user will register to the corporate client and corporate client sends all the registration details to the super user, and after the registration the end-user will submit the HD problems to the super user. When the super user gets the HD problems he will check the details of the end-user and send the responses to the support team who will message the responses to the corporate users.

                     Customer Care System is very useful for the corporate clients who want their business to extend world wide i.e., by keeping contact and good relation with the corporate users who buy their products. The corporate clients who buy Customer Care System for their business can know what are the various problems of their product which are coming from their users so that they improve their products to the user needs. Any user who knows a little about of the computer can handle Customer Care System.

              

SYSTEM ANALYSIS

                        System Analysis is first stage according to System Development Life Cycle model. This System Analysis is a process that starts with the analyst.

            Analysis is a detailed study of the various operations performed by a system and their relationships within and outside the system.  One aspect of analysis is defining the boundaries of the system and determining whether or not a candidate should consider other related systems.  During analysis, data is collected from the available files, decision points, and transactions handled by the present system.

                                    Logical system models and tools are used in analysis.  Training, experience, and common sense are required for collection of the information needed to do the analysis.

Existing System

                This project mainly deals with automating the task of the  Customer care system that helps many end-users to know the solutions for their request within no time. Customer Care System can be done manually but there may be problems that have to be faced so to overcome such problems we need to automate the Help Desk System.

                           If the system is maintaining the list of all the details of corporate users and corporate clients manually it will take a lot of time to retrieve even single information such as retrieving or deleting single information becomes very difficult task.

                           The updations for the list such as creating a new creating new end-user details or creating new corporate client details and including the details of the categories and the modules that are created newly by the super user becomes very difficult manually. Once all information is provided manually it become quit difficult for updating the records with new information manually, so we automate the system to overcome all such difficulties.

                       Customer Care System, which is developed manually, is the existing system. This system generates and delivers the services to the end-users, which depends on the response provided by the support team who actually message the responses to the corporate users for their requests.

                By manually the Help Desk System will face difficulties while updations and it is time consuming and leads more errors. Customer Care System automates the tedious job of maintaining the corporate user details or corporate client details and manages the updations and see that the responses are sent to the corporate user as soon as possible. It includes main members like:

·         Super user

·         Corporate client

·         Corporate user

·         Level1 administrator

·         Level2 administrator

·         Level3 administrator or support team.

                             Super user will manage the entire organization that includes corporate clients, corporate users, and level administrators and also he can create the new categories and also modules.

Problem Statement

                This project mainly deals with automating the task of the Customer Care System that helps many end-users to know the solutions for their request within no time. Customer Care System can be done manually but there may be problems that have to be faced so to overcome such problems We need to automate the Help Desk System. If the system is maintaining the list of all the details of   corporate users and corporate clients manually it will take a lot of time to retrieve even single information such as retrieving or deleting single information becomes very difficult task.

                   The updations for the list such as creating a new creating new end-user details or creating new corporate client details and including the details of the categories and the modules that are created newly by the super user becomes very difficult manually. Once all information is provided manually it become quit difficult for updating the records with new information manually, so we automate the system to overcome all such difficulties.

                 Customer Care System, which is developed manually, is the existing system. This system generates and delivers the services to the end-users, which depends on the response provided by the support team who actually message the responses to the corporate users for their requests.

             By manually the Help Desk System will face difficulties while updations and it is time consuming and leads more errors. Customer Care System automates the tedious job of maintaining the corporate user details or corporate client details and manages the updations and see that the responses are sent to the corporate user as soon as possible. It includes main members like:

·         Super user

·         Corporate client

·         Corporate user

·         Level1 administrator

·         Level2 administrator

·         Level3 administrator or support team.

                             Super user will manage the entire organization that includes corporate clients, corporate users, and level administrators and also he can create the new categories and also the modules.

                 Proposed systems are those that are automated, so that it is easy to retrieve the responses from the system fastly and updating the details once the response or services are provided to the end-users upon their request without any difficulty and saves time.

REQURIEMENTS ANALYSIS

The requirement phase basically consists of three activities:   

• Requirement Analysis
• Requirement Specification
• Requirement Validation

Requirement Analysis:

            Requirement Analysis is a software engineering task that bridges the gap between system level software allocation and software design. It provides the system engineer to specify software function and performance indicate software’s interface with the other system elements and establish constraints that software must meet.

            The basic aim of this stage is to obtain a clear picture of the needs and requirements of the end-user and also the organization. Analysis involves interaction between the clients and the analysis. Usually analysts research a problem from any questions asked and reading existing documents. The analysts have to uncover the real needs of the user even if they don’t know them clearly. During analysis it is essential that a complete and consistent set of specifications emerge for the system. Here it is essential to resolve the contradictions that could emerge from information got from various parties.

This is essential to ensure that the final specifications are consistent.

It may be divided into 5 areas of effort.

• Problem recognition
• Evaluation and synthesis
• Modeling
• Specification   
•  Review

Each Requirement analysis method has a unique point of view. However all analysis methods are related by a set of operational principles. They are:

1. The information domain of the problem must be represented and understood.

2. The functions that the software is to perform must be defined.

3. The behavior of the software as a consequence of external events must be defined.

4. The models that depict information function and behavior must be partitioned in a hierarchical or layered fashion.

5. The analysis process must move from essential information to implementation detail.

HARDWARE AND SOFTWARE REQUIREMENTS

HARDWARE REQUIREMENTS                              

PROCESSOR       :     Intel 2.0 GHz or above

HARD DISK        :     80 GB

RAM                     : 512 MB RAM.

   SOFTWARE REQUIREMENTS

OPERATING SYSTEM            : WINDOWS XP with SP2. 

LANGUAGE (FRONT END)   : JAVA (JDK1.5/1.6)

SERVER                                     : APACHE TOMCAT 5.5/6.0

WEB TECHNOLOGY              : HTML, JAVASCRIPT, CSS.

DATABASE (BACK END)        : MYSQL.

ARCHITECTURE                      : 3-TIER ARCHITECTUR